This article explains why there may be missing e-mailed documents on the Email History Enquiry screen, or viewing a blank screen.
Kiteview Knowledgebase
Here you will find the latest Sage 200 Evolution Troubleshooting Tips
View Button Missing Or Inactive-Greyed Out On The Accounts Payable Or Receivables Enquiries Screen
An Evolution user may notice that the View button is either missing or inactive//greyed out on the Accounts Payable/Receivables Enquiries screen.
Foreign And Local Customer Or Supplier Currency Balances Not Both Zero When Supposed To Be Fully Paid Up
Find out what to do when the foreign customer or supplier currency account outstanding balances are not both zero when the account is fully paid up.
Unable To Drill Down On Transactions On Enquiries Screen For Any Module
This article provides a solution for the problem whereby agents are unable to drill down on transactions on the Enquiries screen of any module.
DIFFERENCE BETWEEN BALANCE VALUE ON AP-AR MAINTENANCE GRID AND BALANCE ON AP-AR ENQUIRIES or REMITTANCE ADVICE-STATEMENT
This article explains how to resolve differences found between the AP/AR Maintenance grid | Balance column. Click here to learn more.
Control Has No Parent Window – Message on AP Or AR Enquiries
Article credit: Sage The following error may appear when opening the AR or AP Enquiry screen: SOLUTION: Delete the relevant agent registry key on the local PC where the above is a problem, as follow:a) Completely close Evolution on the specific PC where this problem...
Missing Project Number On The AR Or AP Enquiry Screen
Article credit: Sage This article explains how to resolve a missing project number on the AR or AP Enquiries grid even if a Project Number has been used on the default project field on the processed Sales Order / Purchase Order screen. This is the Sales Order screen...
Extreme Slowness On One PC When Enquiring Under AP And AR
Article credit: Sage Extreme slowness issues may be experienced on a workstation when using the AP or AR Enquiry feature. It may be that Evolution seems to freeze for up to 5 minutes. It may even be that other users on the same network accessing the same company don’t...
Negative Foreign Currency But Positive Local Currency AR Or AP Account Balances
Article credit: Sage How and why would Evolution ever be able to display a negative foreign currency balance but a positive local currency balance (or vice versa) for the same customer/supplier account? And do you resolve this? As an example, look at the following AR...
Slow Searching Speeds For Stock, Customers, Suppliers Or GL Accounts
Article credit: Sage Description of the IssueUsers may observe that Evolution needs a considerable amount of time, e.g. several minutes, to complete searching for inventory, customer, supplier or GL account records when making use of the various modules’ Maintenance...
BLANK GL AR OR AP ENQUIRY | TRANSACTIONS SCREEN
Article credit: Sage Transactions Screen may be encountered from time with a blank “transactions” tab screen on the GL, AR or AP enquiry screen even with the button selected at the top: Solution: Double click on the System Tree divider as can be seen below to close...
QRYEFTSLAYOUT FIELD ISOURCELAYOUTID Not Found – Error On EFTS File Layouts
Article credit: Sage The following error message may appear when opening, editing or saving a Common |Maintenance | EFTS File Layout:SOLUTION:In a recent incident, the client simply ran a full copy company and note the problem to be resolvedin the newly created...
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