Inventory error: ‘Filter cannot be opened’ when searching segmented Inventory Items on source documents

Article, Knowledgebase

Article credit: Sage 


Error: “Filter cannot be opened” when searching segmented Inventory Items on source document e.g.. invoice or GRV



The following error message may display


when using the Search feature for Segmented Inventory Items on a source document transaction screen for e.g… Invoices or GRV’s




The following steps explain how to resolve the abovementioned query:

1. The above error message may be due to a possible software bug in earlier versions/builds of Evolution.

2. The solution is, therefore, to upgrade the client to at least Evolution version 7.20.8 or higher.

Disclaimer: These articles refer to possible solutions and a platform to share information. Each article describes a method that solved a query (knowledge gathered from previous sites) and how Sage Evolution should operate. These articles make reference to a specific Sage Evolution version, however the thought process can be generalised. Please note the information contained in these articles should be treated as guidelines and adapted to accommodate differences in business processes and IT environments. Articles may not be applicable to all environments. If this article did not resolve your query please contact Kiteview Technologies Support Department on:  (+27) 010 005 6678.

About Us
Kiteview Technologies (Pty) Ltd was founded in May 2010 to provide the Sage Evolution Business Management solution to the SME market. The management team of Kiteview have combined +30 years of experience in the delivery of small to mid-market Financial & Business Management solutions. This experience, combined with a sound project implementation methodology has helped in Kiteview’s growth, becoming a Platinum status partner for SAGE Pastel within just 1 year.

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