Missing Records or Blank Email History Enquiry Screen

Article, Knowledgebase

Article credit: Sage 

Article Outline Missing records / blank Email History Enquiry screen
Knowledge Type Solving an unknown issue
Knowledge Activity Enquiring
Application Version V7.20.4.0000
Application Edition Evolution Standard / Sage 100 Evolution
Evolution Premium / Sage 200 Evolution
Primary Module Accounts Receivable
Secondary Module Accounts Receivable
Knowledge Source Incoming Customer Query


Description of the Issue

This article explains why there may be missing e-mailed documents on the Email History Enquiry screen, or viewing a blank screen.

Solution / Details

  1. Navigate to Accounts Receivable | Enquiries | Email History Enquiry 
  2. Information on the Email History Enquiry screen will only populate if you use the Accounts Receivable mail merge function.
  3. Note that the Email History Enquiry screen will as per design only store documents
    e-mailed using the Accounts Receivable | Transactions | Send Mail Merge

Disclaimer: These articles refer to possible solutions and a platform to share information. Each article describes a method that solved a query (knowledge gathered from previous sites) and how Sage Evolution should operate. These articles make reference to a specific Sage Evolution version, however the thought process can be generalised. Please note the information contained in these articles should be treated as guidelines and adapted to accommodate differences in business processes and IT environments. Articles may not be applicable to all environments. If this article did not resolve your query please contact Kiteview Technologies Support Department on:  (+27) 010 005 6678.

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Kiteview Technologies (Pty) Ltd was founded in May 2010 to provide the Sage Evolution Business Management solution to the SME market. The management team of Kiteview have combined +30 years of experience in the delivery of small to mid-market Financial & Business Management solutions. This experience, combined with a sound project implementation methodology has helped in Kiteview’s growth, becoming a Platinum status partner for SAGE Pastel within just 1 year.

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