Device size

Article credit: Sage 

Extreme slowness issues may be experienced on a workstation when using the AP or AR Enquiry feature. It may be that Evolution seems to freeze for up to 5 minutes.
It may even be that other users on the same network accessing the same company don’t experience the same slowness.

SOLUTION:

First ensure that all network connections between the server and the problematic workstation has been checked with no potential network reasons to be causing this problem.
A good idea here would be to execute a continues ping between the server and PC and vice versa to ensure no data packets are being lost (with the assistance of the client’s local IT consultant).

However, in a recent query the following solution resolved the matter:

a) Completely close Evolution on the specific PC where this problem occurs on;

b) Open the PC’s Registry by going to Start | Run (or the text field just on top of the Start button), insert the text: regedit and Enter on the keyboard; 

On the desktop of the PC, select the Windows key on the keyboard together with R on the keyboard to open the screen below, enter regedit below and enter on the keyboard to open the Registry Editor

c) In the Registry Editor, go to:

HKEY_CURRENT_USER\Software\Softline\Evolution\Agents\*XXX*

d) Right click on the \*XXX* folder and then delete it

XXX* above depends on the specific relevant agent name that encounters the problem on that specific PC. 

 

ADDITIONAL ADVICE

It may be that the Running Balance column has been added on the workstation’s AR / AP Enquiry grid.
It should therefore be advisable to simply remove this column, especially if the company has a significant number of customers/suppliers.

 

Disclaimer: These articles refer to possible solutions and a platform to share information. Each article describes a method that solved a query (knowledge gathered from previous sites) and how Sage Evolution should operate. These articles make reference to a specific Sage Evolution version, however the thought process can be generalised. Please note the information contained in these articles should be treated as guidelines and adapted to accommodate differences in business processes and IT environments. Articles may not be applicable to all environments. If this article did not resolve your query please contact Kiteview Technologies Support Department on:  (+27) 010 005 6678.

About Us
Kiteview Technologies (Pty) Ltd was founded in May 2010 to provide the Sage Evolution Business Management solution to the SME market. The management team of Kiteview have combined +30 years of experience in the delivery of small to mid-market Financial & Business Management solutions. This experience, combined with a sound project implementation methodology has helped in Kiteview’s growth, becoming a Platinum status partner for SAGE Pastel within just 1 year.

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