Article credit: Sage 

The following error may appear when opening the AR or AP Enquiry screen:

SOLUTION:

Delete the relevant agent registry key on the local PC where the above is a problem, as follow:
a) Completely close Evolution on the specific PC where this problem occurs on;
b) Open the PC’s Registry by going to Start | Run (or the text field just on top of the Start button),
insert the text: regedit and Enter on the keyboard;

For a Windows 8 PC, on the desktop of the PC, select the Windows key on the keyboard together with R on the keyboard to open the screen below, enter regedit below and enter on the keyboard to open the Registry Editor

c) In the Registry Editor, go to:
• For AR Enquiries screen:
HKEY_CURRENT_USER\Software\Softline\Evolution\Agents\*XXX*\ TfrmAREnquiries
• For AP Enquiries screen:
HKEY_CURRENT_USER\Software\Softline\Evolution\Agents\*XXX*\ TfrmAPEnquiries
d) Right click on the TfrmAREnquiries / TfrmAPEnquiries folder and then delete it
e) Repeat the same step on any other folder with a very similar name e.g. TfrmAPEnquiries002
f) Log back into the company with that same agent on the same PC and test if the query has now
been resolved.
g) If not, close Evolution again on the local PC and delete the complete agent in the local PC’s
Registry e.g. HKEY_CURRENT_USER\Software\Softline\Evolution\Agents\*XXX*
h) Again Log back into the company with that same agent on the same PC and test if the query has
now been resolved.
*XXX* above depends on the specific relevant agent name that encounters the problem on
that specific PC.

Disclaimer: These articles refer to possible solutions and a platform to share information. Each article describes a method that solved a query (knowledge gathered from previous sites) and how Sage Evolution should operate. These articles make reference to a specific Sage Evolution version, however the thought process can be generalised. Please note the information contained in these articles should be treated as guidelines and adapted to accommodate differences in business processes and IT environments. Articles may not be applicable to all environments. If this article did not resolve your query please contact Kiteview Technologies Support Department on:  (+27) 010 005 6678.

About Us
Kiteview Technologies (Pty) Ltd was founded in May 2010 to provide the Sage Evolution Business Management solution to the SME market. The management team of Kiteview have combined +30 years of experience in the delivery of small to mid-market Financial & Business Management solutions. This experience, combined with a sound project implementation methodology has helped in Kiteview’s growth, becoming a Platinum status partner for SAGE Pastel within just 1 year.

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